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General conditions Webshop Monique - webshop.pruikspecialist.nl

Below you will find all important agreements, if you agree with the general condition all the agreements below apply. If you have any questions about this, please contact webshop Monique by mail [Email protected]or by phone 06-23259947
Shipping

Parcel post within the Netherlands € 5,85 incl. VAT

Benefits

  • Delivered within 24 hours on working days
  • Track your package online with Track & Trace

Format

  • Maximum size: 100 x 50 x 50 cm

Belgium

With track and trace € 13,00

Benefits

  • Track your package online with Track & Trace

Format

  • Maximum size: 100 x 50 x 50 cm
Return conditions

You have the right to cancel your order up to 14 days after receipt with good reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping. Only the costs for returning from your home to the web shop are for your own account. If you make use of your right of withdrawal, it will return the product with all accessories supplied and undamaged in the original condition and packaging to Webshop Haarmode Monique | wig specialist to be returned. To exercise this right, please contact us at i

Products that are damaged, incomplete or used are not eligible for return.

You as a customer must carefully pack the product in a proper manner so that it is suitable for shipment.

The costs and risk of the return are for the account of the customer.

Webshop Hair Fashion Monique | wig specialist is obliged to repay the amounts already paid by you within 14 days (after deduction of the shipping costs incurred and any additional costs incurred).

Extra return conditions products Controlled chaos

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then receive the full order amount including shipping costs credited. Only the costs for returning from your home to the web shop are for your own account. These costs are approximately 6,95 per package, for the exact rates consult the website of your carrier.

If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and - if reasonably possible.

To exercise this right you can contact us via [Email protected]. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

For more information, see also the general terms and conditions article 14.

Disclaimer

Webshop Hair Fashion Monique | wig specialist has taken great care in compiling and maintaining this website. Nevertheless, it is possible that in / on the website there are inaccuracies and / or imperfections. Webshop Hair Fashion Monique | wig specialist accepts no liability for damage resulting from these inaccuracies and / or imperfections, or for problems caused by using or distributing this information.

The website may refer to information provided or offered by third parties, including through links. The content of this information is provided by Webshop Haarmode Monique | wig specialist not further assessed on reasonableness, correctness, completeness or topicality. Webshop Monique explicitly rejects any liability in this context.

Visitors are only entitled to view the offered information online and to use the offered functionalities. Without the prior express permission of Webshop Haarmode Monique | wig specialist is not allowed to copy, multiply or publish in any way whatsoever. This website has been tested in many different environments. In your opinion, should the website not function as it should? Do not hesitate to contact us!

Information sent by e-mail or this website via the Internet to Webshop Haarmode Monique | wig specialist is not secured unless otherwise stated in the privacy statement. The content of a message can therefore not be considered confidential and it is sent at your own risk.

This website mainly focuses on the Netherlands and the Dutch market (s) unless otherwise stated. Dutch law applies to this website, the privacy statement and this disclaimer.

Privacy Policy

Privacy policy Haarmode Monique / Pruikspecialist.nl

The starting date for the validity of these conditions is 22/11/2018, with the publication of a new version the validity of all previous versions expires.

About our privacy policy

Haarmode Monique / Pruikspecialist.nl cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Haarmode Monique / Pruikspecialist. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

Webhosting

We take web hosting from TransIP. TransIP processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. TransIP has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. TransIP is obliged to observe secrecy on the basis of the agreement.

Business email traffic

We use the services of TransIP for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. TransIP has no access to our mailbox and we treat all our e-mail traffic confidentially.

General purpose of the processing

We only use your data for our services. This means that the purpose of the processing is always directly related to the order you provide.

General purpose of the processing

We only use your data for our services. This means that the purpose of the processing is always directly related to the order you provide. We use your data for (targeted) marketing such as newsletter. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. (since March 26, 2020 we send newsletters, if you do not want to receive a newsletter from us, you can unsubscribe at any time. When ordering you can fill in yourself if you want to receive the newsletter from us). Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases Haarmode Monique / Pruikspecialist.nl can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data for as long as you are a client of ours. This means that we save your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to you already with us
known email address. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to view the data that we (have) process and that relate to your person or that can be traced to that. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.

Right to limit processing

You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.

Right to transferability

You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In such cases, you have the right to object to the processing of your personal data by or on behalf of Haarmode Monique /Pruikspecialist.nl. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to keep track of and get reports on how visitors use the website. This processor may be required to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and in this way follow your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

Cookies from third parties

In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

Contact details

Hair fashion Monique / Pruikspecialist.nl
Curve hedge dike 69
5706 LN Helmond
The Netherlands
T (06) 23778375
E [Email protected]

Contact person for privacy issues

Monique Santegoeds

General condition for consumers

Webshop Hair Fashion Monique | Wig specialist

Terms and Conditions

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of the entrepreneur in case of withdrawal

Article 10 - Exclusion right of withdrawal

Article 11 - The price

Article 12 - Compliance and additional warranty

Article 13 - Delivery and execution

Article 14 - duration transactions: duration, termination and renewal

Article 15 - Payment

Article 16 - Complaints

Article 1 - Definitions

In these terms and conditions shall apply:

Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance agreement and these goods, digital content and / or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;

Cooling-off period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;

Day: calendar;

Digital content: data produced and delivered in digital form;

Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;

Durable data carrier: any tool - including e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that future consultation or use during a period that is tailored to the purpose what the information is for and which allows unaltered reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;

Entrepreneur: the natural or legal person who offers products, (access to) digital content and / or services to consumers remotely;

Distance agreement: an agreement that is concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and / or services, whereby, up to and including the conclusion of the agreement, exclusive or joint use was made becomes of one or more techniques for distance communication;

Model form for cancellation: the European model form for cancellation included in Appendix I of these terms and conditions. Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order;

Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader having to come together in the same room at the same time.

Article 2 - Identity of the entrepreneur

Hair fashion Monique

5706 LN Helmond

E-mail: [Email protected]

VAT identification number: NL165659944B01

If the activity of the entrepreneur is subject to a relevant licensing system: the

data on the supervisory authority.

If the entrepreneur exercises a regulated profession:

The professional association or organization in which he is affiliated;

The job title, place in the EU or European Economic Area where it has been granted;

A reference to the professional rules applicable in the Netherlands and indications where and how these professional rules are accessible.

Article 3 - Applicability

These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.

Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the contract is concluded remotely, indicate the manner in which the terms and conditions of the entrepreneur are identified and that they are sent free of charge at the request of the consumer as soon as possible.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the consumer in the consumer made available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions may be taken and that they electronically or otherwise will be sent free of charge. Request of the consumer electronically

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting conditions, the consumer can invoke the applicable provision that is most favorable to him. .

Article 4 - offers

If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains such information that is clear to the consumer what rights and obligations are attached. To the acceptance of the offer

Article 5 - The contract

The agreement is subject to the provisions of paragraph 4, established at the time the consumer accepts the offer and meet the corresponding conditions.

If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.

If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take suitable security measures.

The entrepreneur can - within the law - inform himself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.

The entrepreneur shall forward the following information, in writing or in such a way as to be accessible by the consumer in an accessible manner to a sustainable data carrier, at the latest upon delivery of the product, service or digital content to the consumer:

The visiting address of the entrepreneur's establishment where the consumer is entitled to complaints;

The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;

The information about guarantees and existing post-purchase service;

the price including all taxes on the product, service or digital content; where applicable, the cost of delivery; and the manner of payment, delivery or execution of the remote agreement;

The terms for termination of the agreement if the agreement lasts for more than one year or indefinite duration is;

If the consumer has a right of withdrawal, the model form for revocation.

In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

For products:

The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving any reason. The trader may ask the consumer about the reason for the withdrawal, but not to oblige him to state his reason (s).

The term referred to in paragraph 1 shall commence on the day after the consumer, or a third party designated by the consumer, who is not the carrier, received the product, or:

if the consumer has ordered multiple products in the same order: the day the consumer, or a third party designated by him, has received the last product. The entrepreneur may, if he has informed the consumer clearly in advance of the ordering process, refuse an order of multiple products with a different delivery time.

if the delivery of a product consists of different consignments or parts: the date on which the consumer, or a third party designated by him, received the last consignment or the last item;

in contracts for regular delivery of goods during a certain period, the day on which the consumer or a third party designated by him, has received the first product.

For services and digital content which is not supplied on a tangible medium:

The consumer may dissolve a service agreement and a non-material delivery delivery agreement for at least 14 days without redeeming reasons. The entrepreneur may ask the consumer for the reason for revocation, but do not oblige them to state their reasons.

The term referred to in paragraph 3 shall enter into the day following the conclusion of the agreement.

Extended reflection for products, services and digital content which is not supplied with no information on withdrawal on a tangible medium:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period will expire twelve months after the end of the original cooling-off period as determined in accordance with the previous paragraphs of this article.

If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the date of commencement of the original appraisal, the term of office expires 14 days after the date on which the consumer has received that information.

Article 7 - Obligations of the consumer during the appraisal period

During the bedtime, the consumer will carefully handle the product and the packaging. He will only extract or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the consumer can only handle and inspect the product as he should do in a store.

The consumer is solely responsible for impairment of the product resulting from a way of dealing with the product beyond that permitted by paragraph 1.

The consumer is not liable for impairment of the product if the entrepreneur has not provided him with all statutory mandatory information on the right of withdrawal before or upon the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and the costs thereof

If the consumer makes use of his right of withdrawal, he will notify the entrepreneur within the cooling-off period by means of the model withdrawal form or otherwise unambiguously.

As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer sends the product back, or hands it over to (an authorized representative) of the entrepreneur. This does not have to be taken if the entrepreneur has offered the product itself. In any case, the consumer has complied with the return period when returning the product before the time has expired.

The consumer will return the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and burden of proof for the right and timely exercise of the right of withdrawal lies with the consumer.

The consumer carries the direct cost of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur decides to bear the costs himself, the consumer does not have to bear the cost of returning.

If the consumer rescinds after having explicitly requested that the provision of the service or the supply of gas, water or electricity that are not ready for sale starts in a limited volume or quantity during the cooling-off period, the consumer is the entrepreneur amount that is proportional to that part of the obligation that the entrepreneur has fulfilled at the time of revocation, compared with the full fulfillment of the commitment.

The consumer does not incur any costs for the execution of services or the supply of water, gas or electricity, which have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:

the entrepreneur has not provided the consumer with statutory information on the right of withdrawal, the cost reimbursement or the revocation model form, or;

the consumer did not explicitly request the start of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period.

The consumer is not responsible for the full or partial delivery of non-material digital content, provided that:

prior to delivery, he has not explicitly agreed to commence compliance with the agreement before the end of the reflection period;

he has not acknowledged that he has lost his right of withdrawal when giving his permission; or

the entrepreneur has failed to confirm this statement from the consumer.

If the consumer makes use of his right of withdrawal, all additional agreements are terminated by law.

Article 9 - Obligations of the Entrepreneur upon revocation

If the vendor makes the notification possible by electronic means, the vendor will send a receipt of receipt immediately upon receipt of this notification.

The trader will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.

The entrepreneur uses the same means of payment used by the consumer for repayment unless the consumer agrees with another method. The refund is free for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion right of withdrawal

The entrepreneur can the following products and services exclude the right of withdrawal, but only if the Entrepreneur indicated this clearly in the offer, at least in time for the conclusion of the agreement, stated:

Products or services whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence and which can occur within the withdrawal period;

Agreements that are concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and / or services;

Service contracts, after full execution of the service, but only if:

implementation has begun with explicit prior consent of the consumer; and

the consumer has stated that he loses his right of withdrawal once the entrepreneur has fully executed the agreement;

Package travel as referred to in article 7: 500 BW and passenger transport agreements;

Service agreements for the provision of accommodation, provided for in the agreement, a certain date or period of implementation and other than for residential purposes, freight transport, car rental services and catering;

Agreements relating to leisure activities provided for in the agreement for a certain date or period of implementation thereof;

Products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

Products that spoil quickly or have a limited shelf life;

Sealed products which for reasons of health protection or hygiene are not suitable to be returned and of which the seal has been broken after delivery;

Products which, by their nature, are irrevocably mixed with other products;

Alcoholic drinks of which the price has been agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations of the market on which the entrepreneur has no influence;

Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;

Newspapers, magazines or magazines, with the exception of subscriptions to this;

The delivery of digital content other than on a tangible medium, but only if:

implementation has begun with explicit prior consent of the consumer; and

The consumer has declared that he loses his right of withdrawal.

Article 11 - The price

During the period of validity of the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.

Price increases 3 months after the conclusion of the contract are only permitted if the trader has agreed to this and:

  1. they are the result of legislation or regulations; whether
  2. The consumer has the power to cancel the agreement as of the date of the price increase.

The prices mentioned in the offer of products or services include VAT.

Article 12 - Compliance agreement and additional warranty

The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A supplementary guarantee provided by the entrepreneur, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer may under the agreement apply to the entrepreneur if the entrepreneur is flawed in compliance with his part of the agreement.

Supplementary Warranty is understood to mean any commitment of the entrepreneur, its supplier, importer or producer in which it grants to the consumer certain rights or claims that go beyond what is legally obligatory in the event of failure to comply with his part of the agreement .

Article 13 - Delivery and execution

The entrepeneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

The place of delivery is the address that the consumer has notified to the entrepreneur.

Subject to the provisions of Article 4 of these Terms and Conditions, the Entrepreneur will execute accepted orders at an expeditious speed, but not later than 30 days, unless another delivery date has been agreed. If delivery is delayed or if an order can not be executed or only partially, the consumer will receive it by 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without charge and the right to any compensation.

After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer without delay.

The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.

Article 14 - duration transactions: duration, termination and renewal

Termination:

The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.

The consumer can agree the agreements mentioned in the previous paragraphs:

Terminate at all times and not be restricted to termination at a particular time or in a certain period;

At least terminate in the same manner as they have been incurred by him;

Always terminate with the same notice period as the entrepreneur has undertaken for himself.

Extension:

A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a fixed term.

By way of derogation from the previous paragraph, a fixed-term agreement which provides for the regular delivery of daily newspapers and magazines and magazines may be tacitly extended for a period of up to three months if the consumer agrees to this extended agreement terminate the end of the renewal with a notice period of no more than one month.

An agreement entered into for a limited period of time, which involves the regular delivery of products or services may only be extended for an indefinite period of time if the consumer can terminate at any time with a notice period of no more than one month. The notice period is no more than three months in the event of the agreement being arranged but less than once a month, delivery of daily, news and weekly newspapers and magazines.

A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed term.

Article 15 - Payment

Unless otherwise specified in the agreement or additional terms, the amounts owed by the consumer must be paid within 14 days after commencement of the business term, or in the absence of a notice within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this term will commence on the day after the consumer has received the confirmation of the agreement.

For the sale of consumer products, the consumer must never be obliged to prepay more than 50% in general terms. When prepayment is made, the consumer can not make any right regarding the execution of the relevant order or service (s) before the prepaid payment has taken place.

The consumer has the duty to report. Inaccuracies in data supplied or specified payment immediately to the operator

If the consumer fails to meet his payment obligation (s) in good time, after having been informed by the vendor of late payment and the vendor has given the consumer a period of 14 days to meet his payment obligations, Failure to pay within this 14-day term, the amount owed is due to the statutory interest and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. This collection fee is up to: 15% on outstanding amounts to € 2.500, =; 10% over the next € 2.500, = and 5% over the next € 5.000, = with a minimum of € 40, =. The entrepreneur may deviate from the amounts and percentages for the benefit of the consumer.

Article 16 - Complaints

The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.

Complaints about the performance of the agreement must be submitted within 7 days in full and clearly defined to the entrepreneur after the consumer has identified the defects.

Complaints submitted to the trader will be answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of the 14 days responded with an acknowledgment of receipt and indicating when the consumer can expect. A more detailed answer

If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.

In case of complaints, a consumer must first turn to the entrepreneur. If the web shop is affiliated with the WebwinkelKeur Foundation and complaints that cannot be resolved by mutual agreement, the consumer must turn to the WebwinkelKeur Foundation (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If a solution is still not reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to report complaints via the European ODR platform (http://ec.europa.eu/odr).

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

If a complaint is found by the vendor, the vendor will either replace or repair the goods at its option or delivered.

Article 17 - Disputes

Contracts between the entrepreneur and the consumer covered by these terms and conditions shall be governed by Dutch law.

Article 18 - Additional or different terms

Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

  1. Return Policy / Money back guarantee curl cream

Haarmode Monique offers you the opportunity to return the Curl cream open with your money back + half of the return costs.

The condition is of course that the tube is as good as full. By that we mean at least 2/3 full. The product must be returned within 1 week (7 days) after the shipping date.

You will be reimbursed the full amount + half of the return costs. Unless the curl cream is included in a promotional package, the discount percentage is calculated and the remainder is paid out.

Send an email to [Email protected]stating your name, invoice number and the reason for return.

* Products can be returned within 7 days. * Money will be returned if the conditions are met.

* Costs for return shipments are for half of the buyer unless an incorrect delivery has been made by Haarmode Monique.

* The other opened and / or damaged products will not be returned and will be returned at the expense of the customer.

* Not registered return is at the risk of the buyer.

* Haarmode Monique is not responsible for the loss or delay of a return shipment.

* Insufficiently stamped or non-stamped returns are not accepted by Haarmode Monique.

* The buyer must pack the items in such a way that damage is avoided.

The return address is:

Webshop Hair Fashion Monique | Wig specialist

Curve hedge dike 69

5706 LN Helmond

[Email protected]

Prices on our website are subject to writing and printing errors !!

General Terms and Conditions Disputes Committee for Personal Care - Haarmode Monique / Pruikspecialist.nl

General Terms and Conditions Disputes Committee for Personal Care - Haarmode Monique / Pruikspecialist.nl

Article 1. Definitions

In these General Terms and Conditions:

Entrepreneur: the natural or legal person who is registered with both HBA and the Consumer Affairs Disputes Foundation, whether or not it has organized itself through one of the sector organizations ANBOS, ANKO or ProVoet, and is active in the external care sector;
HBA: Main Craftsmanship Board in Zoetermeer
ANBOS: General Dutch Branch Organization Beauty Care in Utrecht;
ANKO: Royal General Dutch Hairdressing Organization in Huizen;
ProFoot: National Organization for the Foot Care / Pedicure 'ProVoet' in Veenendaal;
Consumer: the natural person who, other than in the exercise of his profession or business, uses the services of a member entrepreneur in the external care sector;
Agreement: the agreement for a treatment and / or delivery of products, in the field of external care;
External care sector: the hairdressing company, beauty care company or foot care company;
Hairdresser: the business of cutting or otherwise treating the hair on the head;
Beauty care company: the company of performing treatments aimed at the care of the skin and the appearance of people from a beauty point of view;
Foot care company: the business of performing actions aimed at the care of the foot, foot skin and nails, also from the point of view of preventing foot complaints;
Disputes Committee: the Disputes Committee for Physical Care, Bordewijklaan 46, PO Box 90600, 2509 LP The Hague;
Industry codes: the codes of the hairdresser, beauty care company or foot care company, respectively the 'Code of the hairdresser', 'Code of the foot care' and 'Code of the beautician'

Article 2. Relevance

These General Terms and Conditions apply to the formation and implementation of all agreements in the external care sector between the entrepreneur and the consumer.

Article 3. Formation of the agreement

  1. The agreement is concluded after the consumer has asked for a treatment and the entrepreneur has indicated that he will carry out that treatment.
  2. Before or at the start of any treatment or series of treatments, the entrepreneur must inform the consumer about the applicable price. For a series of treatments, the agreed price will not be increased in the meantime.
  3. The cancellation conditions, if applicable, are made known to the customer before the agreement is concluded.
  4. If the consumer is prevented from fulfilling the agreement due to force majeure, no costs can be charged.

Article 4. Obligations of the entrepreneur

  1. The entrepreneur guarantees that the work performed by him complies with the agreement and is carried out with good and careful craftsmanship and using proper materials and resources.
  2. The entrepreneur informs the consumer about the nature and scope of the treatment, the reasonably expected results and the possible risks associated with the treatment. The entrepreneur asks the consumer for information that is relevant to properly carry out the treatment.
  3. The entrepreneur is expected to work in accordance with the applicable laws and regulations and state of the art, as this is reflected, among other things, in the relevant sector codes issued by the HBA.
  4. The entrepreneur will not perform any activity that falls outside his professional competences. This may mean that in certain cases he will refrain from treatment.

Article 5. Obligations of the consumer

  1. The consumer must inform the entrepreneur before entering into the agreement in the event of any specific wishes.
  2. The consumer has the obligation to provide all the information requested and necessary by the entrepreneur that he needs for the proper execution of the agreement.

Article 6. Payment

  1. Payments to the entrepreneur must be made in cash using a method of payment generally accepted in the Netherlands.
  2. With a series of treatments, the entrepreneur can oblige the consumer to make an advance payment of a maximum of fifty percent of the total treatment sum. The remainder of the treatment sum will be charged upon completion of the series of treatments.

Article 7. Liability

  1. The entrepreneur is liable to the consumer for damage that is the result of a shortcoming that can be attributed to the entrepreneur or a person in his service or trainee.
  2. The consumer is liable to the entrepreneur for damage suffered by the entrepreneur that is caused by a shortcoming attributable to the consumer.

Article 8. Complaints

  1. It is strongly recommended to report shortcomings to the entrepreneur in writing or electronically after discovering or being able to discover them. Waiting too long to complain can have negative consequences for the consumer's position of evidence.
  2. The entrepreneur must adequately investigate complaints. The entrepreneur will, if possible, repair any shortcomings within a reasonable period of time, unless this cannot be expected of him in connection with the circumstances.
  3. If the complaint cannot be satisfactorily resolved by mutual agreement, a dispute will arise that can be submitted to the Disputes Committee.

Article 9. Dispute settlement

  1. Disputes between the consumer and the entrepreneur about the conclusion or execution of the agreements can be brought before the Disputes Committee by both the consumer and the entrepreneur (www.degeschillencommissie.nl).
  2. A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur.
  3. After the complaint has been submitted to the entrepreneur, the dispute must be brought before the Disputes Committee no later than three months after it arose.
  4. When the consumer files a dispute with the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wants to submit a dispute to the Disputes Committee, he must ask the consumer to pronounce himself within five weeks if he agrees to this. The entrepreneur must thereby announce that after the expiry of the aforementioned period, he will consider himself free to bring the dispute to court.
  5. The Disputes Committee will make a decision with due observance of the provisions of the applicable regulations. Decisions of the Disputes Committee are made under these regulations by way of binding advice. The regulations will be sent on request. A fee is payable for the handling of a dispute.
  6. Only the judge or the above-mentioned Disputes Committee is authorized to take cognizance of disputes.

Article 10. Compliance guarantee

  1. ANBOS, ANKO and ProVoet guarantee the fulfillment of the binding advice with regard to their members, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. The guarantee revives, if the binding advice has been upheld after judicial review and the judgment from which this is evident has become final.
  2. The guarantee to the consumer is limited to a maximum amount of € 7.500 per binding advice. For the excess, a consumer is offered to transfer his claim to ANBOS, ANKO or Provoet, after which this organization will request payment in law in its own name to satisfy the consumer.
  3. ANBOS, ANKO and ProVoet do not provide a compliance guarantee if, before the consumer has fulfilled the formal collection requirements for the purpose of handling the dispute: payment of complaint money, return of the completed and signed questionnaire and possible deposit of one of the following situations is involved:
    - the member has been granted a moratorium;
    - the member has been declared bankrupt;
    - the business activities have effectively ended. Decisive for this situation is the date on which the business termination is entered in the Trade Register of the Chamber of Commerce or an earlier date, of which ANBOS, ANKO or ProVoet can demonstrate that the business activities have actually ended.

Article 11. Changes

ANBOS, ANKO and ProVoet will only change these general terms and conditions in consultation with the Consumers' Association.

Article 12. Deviations

Individual deviations from these General Terms and Conditions, including individual additions, must be recorded in writing or electronically between the entrepreneur and the consumer. Deviations are only possible if they are to the benefit of the consumer.

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